Fort Wayne’s 3-1-1 website told residents with trash issues that their address was not in the city


FORT WAYNE, Ind. (WANE) – A technical issue with the city’s 3-1-1 Municipal Services website has prevented residents from reporting missed trash pickups.

Early Thursday, WANE 15 learned that the site for reporting missed trash pickup was telling Fort Wayne residents their address was not within the city limits. WANE 15 searched for addresses in all four quadrants of the city and each time received the message “Address entered not within Fort Wayne city limits”.

A screenshot of the City of Fort Wayne’s 3-1-1 website is posted on January 27, 2022.

To report a missed garbage collection on the 3-1-1 website, residents must enter their address. Calls to 3-1-1 are greeted with a voicemail that directs residents to the website to report a missed garbage pickup.

This meant residents were unable to report missed litter pick-ups.

WANE 15 contacted the city about the issue.

City spokesman John Perlich said the city became aware of the issue Thursday morning. Here is what he said:

“There is a Geographic Information System (GIS) database that contains layers of information related to specific attributes on our map. One of these layers is responsible for information about the municipality, i.e. what city are you in? The server responsible for the Municipality layer had stopped responding, even though the hundreds of other GIS services were still running. We turned it off and on again, it was working again at 10:20.

Perlich said the city analyzed the issue and then requested its analysis from its software provider 311, which pointed to the GIS department.

“We checked the specific GIS service, found a problem and restarted the service,” he said.

WANE 15 has confirmed that the issue has been resolved and addresses are showing up again in searches.

It’s unclear how long the feature was down.

Perlich said the city was still getting a “high volume” of calls about missed garbage pickup, and the pickup was two days late. He said Tuesday routes were collected on Thursday, and weekly Tuesday recycling was completed Thursday and weekly Wednesday recycling would begin.

To report a missed trash pickup, residents can visit the 3-1-1 website, use the 3-1-1 mobile app or call 311, Perlich said.

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